Voice & Messaging Account Manager
Confidential employer · London, UK
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About the role
Own a book of carrier and enterprise accounts for NovaWave's voice and SMS termination business. You'll manage renewals, spot upsell opportunities, and be the day-to-day commercial contact for 15-20 accounts across Europe.
Responsibilities
Manage a portfolio of carrier and enterprise accounts; negotiate renewal terms; identify upsell opportunities for new routes/products; represent NovaWave at 2-3 industry events per year (e.g. ITW, Capacity Europe).
Requirements
2-5 years in telecom account management, carrier sales, or a related commercial role. Comfortable with pricing/margin conversations. Based in or willing to relocate to London.
Skills
Reporting line
Reports to Head of Commercial
Hiring team
Commercial team, 8 people
About the company
NovaWave is a fast-growing CPaaS and messaging platform serving enterprise clients across Europe and North America, with a growing carrier-relations function to support global SMS/voice termination. 80 people, Series B.
Package details
Base + uncapped commission (typically 15-25% of base at target). Discretionary annual bonus. Private medical (employee only). 25 days annual leave. Hybrid — 3 days/week in the London office. No relocation package.